Our money-back guarantee policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If a damaged product was sent to you by mistake, please reach out via our Contact Us Form for a replacement product to be sent to you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please contact us using the Contact Us form and a team member will reach out to assist you.
Our Free Shipping policy covers Product Returns (only within the USA). However, please reach out to us using the Contact Us Form before setting up the return delivery. We will email you the shipping labels to facilitate the return.
Should you choose to use your own courier service, do note that shipping costs will be at your own expense. When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We have found this is the best practice to minimize incidents of products lost during shipping.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you that your refund will be processed, and a credit will be applied to your credit card or original method of payment, usually within 5 business days.
Do note that the credit refund is routed through the banks, and we are unable to expedite the process.
Late or missing refunds
If you haven’t received a refund after 5 business days of receiving our notification email, please reach out to us using the Contact Us Form.