Help Center

Yes, we do ship worldwide. However, do note that items are shipped from the United States. So shipping times may be considerably more for countries outside of the United States.

Message Card Jewelry ships from the USA within 3-5  business days.

Engraved / Stamped Jewelry ships from the USA  within 6-8  business  days.

Once shipped - expect delivery within:

• USA: 2-5 Business Days

• Canada: 4-10 Business Days

• Europe: 10-20 Business Days

• International: 15-20 Business Days

Do expect longer production and shipping times (especially for delivery outside of USA) during peak seasons eg. Christmas, New Years, Mother's Day, Black Friday. It may take an additional week to reach US customers, and additional 1-2 weeks during these times to reach international customers.

All customers will receive shipment tracking numbers by email when items are shipped. We also provide a free service where customers can track your shipment status. 

The Order Tracking page can be accessed at our website (at the top of our homepage) or clicking here.

Shipping tracking numbers are issued once we have booked a delivery with the shipping courier. There are many reasons why your item does not have an active status. It could be that your item is still being processed by the shipping courier. For worldwide orders, processing at customs could also mean a lack of status.

Please drop us a note using the Contact Us form (there are clickable links at the top and bottom of every page on our site). Remember to indicate the following information when you put in the request:

1. Your Order Number
   
2. Date of Order 

You can also reach us by clicking here.

Our money-back guarantee  policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If a damaged  product was sent to you by mistake, please reach out via our Contact Us Form for a replacement product to be sent to you. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please contact us using the Contact Us form and a team member will reach out to assist you.

Our Free Shipping policy covers Product Returns (only within the USA). However, please reach out to us using the Contact Us Form before setting up the return delivery. We will email you the shipping labels to facilitate the return. 

Should you choose to use your own courier service, do note that shipping costs will be at your own expense. When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We have found this is the best practice to minimize incidents of products lost during shipping. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you that your refund will be processed, and a credit will be applied to your credit card or original method of payment, usually within 5 business days.

Do note that the credit refund is routed through the banks, and we are unable to expedite the process. 

Late or missing refunds
If you haven’t received a refund after 5 business days of receiving our notification email, please reach out to us using the Contact Us Form. 

If you change your mind about the order within 24 hours, it's usually in time to stop or amend production directions. We would appreciate that Customers let us know as soon as possible.

Do drop us a note using the Contact Us Form (clickable links on top and bottom of all our webpages) so a team member can work with you on next steps. 

Even if it's after 24 hours, do drop us a note using the Contact Us Form so a team member could work with you on possible options.

Shipping for Returns

Our Free Shipping policy covers Product Returns (only within the USA). However, please reach out to us using the Contact Us Form before setting up the return delivery. We will email you the shipping labels to facilitate the return. 

Should you choose to use your own courier service, do note that shipping costs will be at your own expense. When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We have found this is the best practice to minimize incidents of products lost during shipping. 

For Customers outside of the USA, please drop us a note using the Contact Us form and a team member will work with you on next steps. Please do not ship the item back to us until a team member has discussed details with you.

Once your return  is received  and inspected, we will send you an email  to notify you that we have received your returned item. 

We will also notify you that your refund will be processed, and a credit will be applied to your credit card or original method of payment, usually within 5 business days.

Do note that the credit refund is routed through the banks, and we are unable to expedite the process. 

Late or missing refunds
If you haven’t received a refund after 5 business days of receiving our notification email, please reach out to us using the Contact Us Form.